Return Policy
We strive for 100% customer satisfaction! If you're not completely happy with your purchase, our return policy is designed to make the process simple.
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Certain items, such as sale items, personalized products, or intimates, are non-returnable.
How to Initiate a Return
- Email us at bestrongiii650@gmail.com with your order number and reason for return.
- We will provide a prepaid return label (if applicable) or return instructions.
- Once the item is received and inspected, we will process your refund or exchange.
Refunds
- Refunds will be processed to the original payment method within 5-7 business days of receiving the returned item.
- Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).
Exchanges
- Exchanges are subject to product availability. If the item you want is unavailable, we will issue a refund instead.
Return Shipping Costs
- For domestic returns, we provide a prepaid return label at no cost to you.
- For international returns, customers are responsible for return shipping fees.
Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange for a replacement or refund.